Leadership

Hubspot's Global Dir. of CS on How AI Makes CSMs More Valuable Strategic Advisors to Customers
Moving Beyond the 'Fix-It Squad' and Leveraging Customer Service to Uncover Upstream Flaws
IBM’s Global AI Partner on Fixing CX Bots: The ‘Human Touch’ Is Just Good Data
To Win Back Customers, Big Brands Must Act Like the 'Shop Around the Corner'
AI Agent Assist Beats Robotic Humanless Automation in High-Touch Retail CX
'AI for the Sake of AI' Won't Solve CS Challenges in Healthcare, but Full Buy-In Will
How Rushed AI Adoption Can Backfire on Enterprises Requiring CX Precision
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