CX Current

How Enterprises Strengthen AI Vendor Partnerships with Carefully Crafted Oversight Controls

Shipra, Lead Engineer DevOps at United Airlines, details how enterprises embed oversight into AI platforms to scale autonomy without surrendering accountability.
Cresta News Desk
March 13, 2026

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How Banks Are Preparing Infrastructure for AI Agents to Execute Consumer-Friendly Transactions at Scale

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CX Intelligence Emerges As A C-Suite Asset for Revenue Growth and Customer Retention

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AI Can Deliver Clarity At Scale, But Strategic Decisions Still Need Human Judgment

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Cresta's AI Voice Maestro is Leaning Into Human Flaws to Craft a Better AI Speech Tool

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Leadership

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How Coinbase Built a Two-Tier Customer Support Model With Human Specialists and AI Scale

Cresta News Desk
March 13, 2026

GE Healthcare Sr. Director On Why Healthcare CX Prioritizes Resolution Over Engagement

How Coinbase Built a Two-Tier Customer Support Model With Human Specialists and AI Scale

How CS Leaders Redesign Systems To Prevent Burnout and Build Resilient, High-Trust Teams

Finding the Magic Balance Between Customer Growth and Business Success to Drive Revenue Through Great CS

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Industry News

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American Airlines Doubles Down on Premium Flyers to Fix Profit Woes

Southwest Airlines Sunsets Open Seating After 55 Years In Alignment With Competitors

Amazon to Pay $1.5B to Prime Members the FTC Says Were 'Trapped' in Subscriptions

Capital One Joins FedNow, Cornering Bank of America as Final Holdout

PayPal Bets on AI Ecom Transactions as User Engagement Falters in Choppy Q3

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CX Intelligence Emerges As A C-Suite Asset for Revenue Growth and Customer Retention

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