CX Current

PepsiCo Builds Downstream Customer Trust With Early Detection Of Upstream Risk

Ryder Erman, Strategy and Operations Senior Leader at PepsiCo, advocates for using AI to solve supply chain friction and predict demand before it affects the consumer's journey.
Cresta News Desk
May 1, 2026

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Microsoft Architect Outlines A Delivery Model That Turns Shelfware Into Scaled Adoption

Cresta News Desk
April 28, 2026

Microsoft Architect Outlines A Delivery Model That Turns Shelfware Into Scaled Adoption

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How Embedded AI Co-Pilots Help Unlock Deel's CS/CX Teams To Own Relationships And Drive Retention

AI Chaos Pushes Companies Toward Centralized Oversight And Disciplined Use Case Design

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