Industry News

Report: AI May Be the Future, But a Human Touch Still Wins Customer Loyalty
Hospitality Faces a Hiring Crisis as Millions of Jobs Go Unfilled
Citi Puts 180,000 Employees Through AI 'Boot Camp'
First Citizens Snaps Up 138 BMO Branches as Banks Reshuffle to Meet Customers Where They Are
How Nissan Unites Marketing, Sales, and Service With Its ‘Try, Buy, Use’ Customer Journey Model
How Bank of America's New AI Tool Turns Hour-Long Searches Into Seconds
For Banks, the Race to Agentic AI Is About Safety, Not Speed
Grasshopper Bank Bets Client-First AI Will Finally Deliver on Personal Finance's Broken Promise
Macy's Big Bet on Customer Experience Pays Off as Stock Jumps 20%
Wise Eyes UK Banking License as it Shifts from Fintech Disruptor to Industry Player
JetBlue Bets on Amazon's Satellite Tech to Stay on Top in the In-Flight Wi-Fi Wars
UK's Open Banking Bet Pays Off, Hitting 15 Million Users
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