About CX Current
CX Current is a trade publication covering customer experience and service operations, written for CX executives, contact center and service operations leaders, and the teams deploying AI in customer-facing work.
We are interested in one thing above all: what the people actually doing this work have learned from doing it. Most of what gets published about customer experience and service operations is written at a distance, from the outside. We would rather ask the person who ran the project, absorbed the cost of the wrong decision, and had to explain the result to their board. That is why original interviews sit at the center of our coverage rather than at the edges of it.
Our readership is global and syndicated, and includes professionals at Fortune 500 companies and leading organizations across customer experience and service operations. What we want to give them is a useful place to learn from their peers, and to give the experts we interview a credible platform for the experience they have earned.
Some of the people we have interviewed
A sense of the work, and of who talks to us:
- CX Lead at Fifth Third Bank — Moving Beyond the 'Fix-It Squad' and Leveraging Customer Service to Uncover Upstream Flaws
- Customer Service Center Lead at GE Healthcare — GE Healthcare Sr. Director On Why Healthcare CX Prioritizes Resolution Over Engagement
- Director of AI Experiences and E-Commerce at Walmart — Walmart’s Longstanding Culture of Listening Now Guides Its AI-Driven CX Strategy
How CX Current is supported
CX Current is sponsored by Cresta. Rather than relying on display advertising or a reader paywall, the publication is supported by a single company with a strong connection to the industry we cover, and we disclose that plainly so readers and contributors know how the work is funded. The articles and interviews are independently produced by the CX Current editorial team of journalists and editors.
Talk to us
Story tips, corrections, questions about an interview invitation, or a note from a communications team on behalf of someone we have approached, all of it reaches a person at editors@cxcurrent.com.