Allison O'Neil

Allison O’Neil has spent more than two decades at ALLO Fiber, beginning as a customer service representative in 2004 before moving through finance, customer operations, and into the Chief Experience Officer role. Her career path has given her a view of CX from both the frontline and the executive level, with a strong understanding of how operational and financial decisions shape the customer experience.

The frontline instinct still comes through in the way O’Neil talks about the work. “I really do like helping people have a better day. If someone comes to me with a problem, I enjoy helping them resolve their issue,” she says.

O’Neil helped ALLO grow from a small Nebraska telecom business into a regional fiber provider serving communities across Nebraska and Colorado. The company has expanded its fiber footprint to make service available to more than 380,000 people while deliberately holding onto what it describes as its “small business style, creative culture, and entrepreneurial environment.” 

O’Neil echoes ALLO’s belief that “exceptional service starts with exceptional employees.” ALLO often builds into smaller communities where it's the first real alternative customers have, and where word of mouth and reputation carry real weight, so her operating philosophy is centered on accessibility and accountability. Under the broader customer organization she leads, ALLO has maintained live support, multiple contact channels, short wait times, limited transfers, and a goal of resolving issues on the first call.

What makes O’Neil’s approach stand out is the way she connects growth with consistency. As ALLO expands into more communities and adopts new technology, she has kept the customer experience grounded in the same principles she learned on the frontline: make help easy to reach, give employees what they need to solve problems, and stay accountable when something goes wrong.